1. Agreement

In signing our Rental Agreement (‘the Agreement’), all guests agree to the following rental terms and conditions. These terms and conditions of rental and the Agreement constitute a contract between Central Florida Rentals & Management Inc (“CFRM”) and the lead guest signing the Agreement. The lead guest certifies that he/she is authorised to sign the Agreement on behalf of all named guests, including those added or substituted at a later date. A contract shall only exist once we have received the completed and signed Agreement, the agreed sum (normally the deposit) and when written confirmation has been issued by the owner.

2. Rental price

The rental price includes normal consumption of homeowners’ utilities. Excessive consumption of utilities (running A/C below 72 degrees, leaving a shower or faucets open all day, turning on pool heat etc) will be deducted form the security deposit. It does not include 14% sales and tourist taxes. The home is fully furnished and should include most items you will require for an enjoyable short-term stay. The home will be cleaned before your arrival and on your departure. Additional housecleaning may be obtained during your stay for an extra fee.

3. Occupancy

Under normal circumstances, the rental will begin at 4:00 pm on the planned date of arrival and end at 11:00 am on the planned date of departure.

Early arrival and/or late departure times are subject to availability. Please refer to the the fee schedule found in the Guests Handbook.

During your stay, it may be necessary for staff and/or agents of “CFRM” to enter the premises in order to perform routine maintenance and/or repairs. While the privacy of guests will always be respected and reasonable advance notice always given where possible, the management reserves the right to access the property at any time during your stay.

Smoking is strictly forbidden inside the rental property. Smoking is permitted within the pool area, provided that ash trays are used. If smoking takes place inside the property, a special cleaning fee of $110 will be deducted from the security deposit. In order to protect the property, the BBQ grill is provided by the homeowner for guests' enjoyment. However, special care must be taken to keep the pool deck clean while using the grill. Guests are also required to leave the grill in good condition for the next guests. In homes where pets are permitted by homeowners, strict guidelines must be followed. Unde no circumstances can pets be allowed the run of the house.

** By law, the maximum number of persons staying overnight in the vacation home is stipulated in the Rental Agreement. **. Under Florida State law, only persons named in the Agreement are entitled to stay in the property.

Once the balance is received, guests will receive detailed directions, information on how to access the property and to switch the security alarm system on and off if there is one installed. Our home has a key lock-box at the front of the property for your convenience (late arrivals, etc.)

No sub-letting by guests is permitted.

4. Reservations Procedure, Deposit and Rental Payments

Initial reservations can be agreed by e-mail, fax or by telephone.

Reservations must be confirmed by returning a completed, signed Agreement, accompanied by the booking deposit of $150. Deposits are non-refundable except as provided below (in clause 7).

Full payment for rental (or the balance due less any deposit paid) must be made no later than 45 days prior to the planned arrival date. If payment is not received by the due date, your reservation may be cancelled and your deposit forfeited.

5. Security Deposit

So far as possible, to prevent flagrant abuse of and damage to the vacation property, credit card details must also be provided at the time of signing and returning the Agreement (a form for this purpose is appended to the Agreement). The credit card will be charged only to cover agreed additional accommodation costs not paid for in advance, plus loss or damage to the rental property in excess of normal ‘wear and tear’ during the period of rental. Further, if the property is vacated in an unreasonably dirty and/or untidy condition, then it may also be necessary to charge the security deposit to cover the costs of extra cleaning. Extra cleaning may also be required where guests have failed to comply with our requests for not smoking within the property as mentioned above. The amount, which may be taken in respect of loss, exceptional cleaning and/or damage is US $350. Guests will be notified as soon as possible, but by no later than 30 days of departure of any charges made to the card. This rule is to protect the homeowners against abuse of the property and will not be unreasonably applied. We hope that most guests will understand this requirement and not be overly concerned! Notwithstanding, damages or abnormal consumption of homeowner’s utilities are to be paid in full without limitation of security deposit.

Any telephone charges not made to a guest’s credit or calling card will also be charged against the security deposit.

6. Reasonable care of the property

All guests are asked to treat the property, its furnishings, fittings, utensils and other facilities with due care and respect. It is expected that you will leave the property in a reasonably clean and orderly condition and that that you will comply with all notices displayed within our home, many of which are for your welfare and safety. All kitchen utensils should be cleaned or place in the dishwasher. If an accident and damage occurs while you are in residence, please call Central Florida Rentals immediately who will endeavour to put right the problem or loss of availability as soon as reasonably practicable.

Guests are also reminded that Florida has a tropical climate and is therefore a home to many insects and pests. The vacation home is treated on a regular basis to repel such unwanted visitors, but inevitably they will occasionally find their way into the property. They are best dealt with by spraying with an appropriate product. The problem can be greatly reduced if food and/or crumbs are not left on worktops, tables, floors and/or in the pool area and if any spills are cleaned up immediately.

It is also important to remember to close all windows and doors whenever possible, both to keep bugs out and to help the air conditioning system to function properly. This also helps keep running costs down.

N.B. Guests are strongly encouraged to report even the most minor of issues to "CFRM" when staying at the house (e.g. low batteries in the smoke detectors, non-functioning light bulbs, any sign of bugs, etc.). Tel: 863-585-8266

7. Cancellations Policy

All cancellations by guests must be confirmed in writing and will be subject to the following penalties:

In the highly exceptional circumstances of the owners or managers having to cancel a planned or confirmed booking, “CFRM” will endeavour to locate a suitable alternative rental property and to agree suitability with guests. If this is not possible, then any monies paid will be refunded in full, but without interest and/or other compensation or liability for loss.

Neither the property owners, nor the managers accept any responsibility (and no compensation will be payable) if cancellation and/or changes to the terms of the booking are brought about, or become necessary, due to war or threat of war, riot, civil commotion, terrorist act, industrial dispute, natural disaster, fire, flood, nuclear incident, adverse weather conditions and/or any other highly significant and extraordinary event beyond the reasonable control of the owners and/or managers.

In addition to the above, neither the owners, nor "CFRM" will accept responsibility for the closure or congestion of airports, technical problems with transportation or cancellation or schedule changes by carriers, whether schedule or charter.

8. Alterations Policy

All requests to alter a confirmed booking must be made in writing to “CFRM” and must be confirmed by “CFRM” in writing. While every effort will be made to accommodate any request to alter a booking (subject to availability), we can make no guarantee that this will be possible. If an alteration is not possible and the guest decides to cancel, the above Cancellations Policy will apply.

9. General Health, Safety and Risk

Neither the owners, nor the property managers accept liability or responsibility for any injury caused as a result of the use of the property, pool and/or spa. It is the responsibility of all adult party members to ensure that children are always properly supervised whilst in around the pool area. By law, children are not allowed in the pool, spa or pool area unattended. Posted pool rules must be adhered to while in the pool area. For their own safety, guests are also specifically requested not to use the pool whilst under the influence of alcohol, medication and/or any other mind-altering substances.

Alarms on the doors leading to the pool area must not be switched off, tampered with or in any other way disabled.

If the property has a security alarm system, it must be switched on every time the property is unattended or vacated.

Neither the owners, nor “CFRM” accept responsibility for any loss of personal items whilst staying in the property or after departure. It is the responsibility of guests to take out appropriate insurance to cover all aspects of your trip and to ensure that passports, visas and other documents are in order. Keeping valuables in the property is at your own risk; we accept no responsibility for lost or stolen property.

Although most hospitals must treat emergencies, thereafter medical care can be extremely expensive and for this reason all guests are urged to ensure that all members of your party have appropriate and adequate insurance.

10. Pool and/or Spa Heating

The use of the pool heating cannot guarantee the actual temperature of the water in the pool. This is dependent upon many factors, including (for illustration) the ambient temperature, general weather conditions, the number of people using the pool and whether the pool cover is placed over the pool when it is not in use.

In severe weather, for their own safety, guests may not be able to use the pool or the pool heating at all.

Whilst all appropriate maintenance will, of course, be undertaken to maintain the pool heater to a good working standard, it is not possible to guarantee that the pool heating will be able to heat the water to a temperature comfortable enough to swim in. Guests will find it useful to use the pool cover provided at all times when the pool is not in use.

Despite the above elements, which are beyond the control of the owners and managers, all charges will be made to heat the pool where these have been requested by guests.

11. Legal Disclaimer

Every care has been taken to ensure the accuracy of all information and marketing materials provided. However, despite the best endeavours of those involved in making your stay an enjoyable one, it may occasionally be the case that certain services and facilities may not be available, perhaps if only for a very short period, for reasons typically beyond our control. Examples of such causes might be routine maintenance and/or renovation works, adverse weather and/or damage by a previous guest, where there has been insufficient time to remedy this in advance of your arrival. Where we are aware that a facility or service advertised in the information provided will not be available during the period of your stay, we will take steps, wherever possible, to notify you prior to travel. Some furnishings and fittings may also differ from that advertised.

Breach of contract : In accordance with the State of Florida’s Statute 509, failure by any member of a lead guest’s party to comply with the terms and conditions set out in this and related documents may result in the booking being cancelled and/or terminated. In such circumstances, all monies will be forfeited and the owners, the management company "CFRM" and/or agents accept no liability for any consequential loss incurred by any guest. In the event of damages caused to the property in excess of the security deposit, the lead guest and party will be held responsible and must make restitution without limit to security deposit. In the rare event that such an event happens, "CFRM" reserves the right to collect reasonable fees associated with procuring payments.

12. Complaint or Dissatisfaction

In the unlikely event of a problem arising in connection with your stay, it should be discussed first with our local property managers. Every attempt will be made to resolve any problem or dispute without delay. For obvious reasons, neither the owners, nor the managers can be held liable for certain issues beyond our control, for instance, the actions or failures of any third party or public utility and other acts and/or events, such as those listed in clause 7.

13. Definitions

Property Management Company: Central Florida Rentals & Management, Inc. (“CFRM”)

Lead guest: the person required to sign the legal Agreement on behalf of all guests for each stay who are listed on the Rental Agreement (‘the Agreement’), including any subsequent amendments to the party. The lead guest agrees to the terms and conditions on behalf of all agreed guests listed in the Agreement and otherwise amended. The lead guest must be a member of the party planning to stay at the property and be a minimum of 21 years of age.